Return and Refund Policy

At NextDrop, we aim to provide our customers with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Customers can request a return within 7 days of receiving the product. To be eligible, the product must be unused, in its original condition, and include all original packaging, tags, and accessories. Products showing signs of use, damage, or alteration may not qualify for a return.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at kunalchaudhary1254@gmail.com with your order details and clear images/videos of the issue. After verification, we will assist with a replacement or refund as applicable.

3. Return Process

To initiate a return, customers must email us with their order number, registered details, and reason for return. Once the request is approved, we will provide the necessary return instructions. Customers may be responsible for return shipping charges unless the product received is damaged or incorrect.

4. Refund Process

Once we receive and inspect the returned product, the refund will be processed within 5–7 business days. Refunds will be issued to the original payment method used during purchase. Processing time may vary depending on the payment provider or bank.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene reasons, personalized orders, used products, or items damaged after delivery due to customer handling. Any such exclusions will be mentioned clearly on the product page.

6. Cancellation Policy & Contact Information

Order cancellation requests can be made before the product is shipped. Once an order has been dispatched, cancellation may not be possible. For any return, refund, or order-related queries, contact us at:

Email: kunalchaudhary1254@gmail.com
Website: NextDrop